Office Policies / Insurance

Office Hours

Double T Smiles is happy to answer your questions and schedule your appointments during the following office hours:

Monday – Thursday: 8 a.m. – 5 p.m.
Friday: 8 a.m. – 12 p.m.


Your scheduled appointment time has been reserved specifically for you. We are aware that unforeseen events sometimes require missing an appointment. However, when possible, we appreciate a 24-hour notice if you need to cancel your appointment.

Pediatric Office Policies/Insurance

Our office is not a participant/provider with any insurance company plan. This means that our patients pay for treatment on the day of service, and then we submit all insurance claims for you. We fully attempt to help you receive full insurance benefits. However, you are personally responsible for your account. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. If at any time you experience a lapse in coverage or there is any portion of your bill unpaid by insurance, it remains your full responsibility.

For your convenience, we offer Visa, MasterCard, Discover and CareCredit.


Orthodontic Office Policies/Insurance

Fees and Payment Policy
In an effort to maintain the highest level of professional care, we have established our financial policy as follows:

  1. If full payment is made, we will offer a courtesy discount. If you have insurance, we will offer a discount for payment of your portion that will not be covered by insurance.
  2. To fit the needs of our patients, a financial arrangement can be made to extend your payments over a period of months following an appropriate down payment.
  3. For your convenience, we offer Visa, MasterCard, Discover, CareCredit and Ortho Fee Plan service.

If you have orthodontic insurance, we will help you determine the coverage you have available. We ask that you assign your insurance benefits to us. The balance will be arranged for you to pay as agreed. If for any reason the estimated amount is unpaid by your insurance company, or if you experience a lapse in coverage, the entire treatment fee remains your obligation. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.

Double-T-Smiles Pediatric Dentistry and Orthodontics

  • Double-T-Smiles Pediatric Dentistry and Orthodontics - 6102 82nd St., Suite 2, Lubbock, TX 79424 Phone: 806-792-2288 Fax: 806-792-2768

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